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Processes in the Banking and Insurance Industries


According to Darwin’s On the Origin of Species, it is not the most intellectual of the species that survives; it is not the strongest that survives; the species that survives is the one that is best able to adapt and adjust to the changing environment in which it finds itself. The same analogy can apply to enterprises and their survival opportunities in the 21st century. In this digital era, it is of utmost importance for enterprises to adapt to the latest trends and technology advancements. With this course, we intend to prepare you with an emerging skill of building chatbots in the financial services domain, with a specific use case of an insurance agent (replicable to a bank assistant as well).


Textbook: Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam, “Building an Enterprise Chatbot: Work with Protected Enterprise Data Using Open-Source Frameworks”, ISBN 978-1-4842-5034-1, Apress, 2019